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GM – Prince’s Gate and Black Swan Hotels

19 May 2022  By Advertiser | To list a job, contact us at or call 0204 101 8762

General Manager – Prince’s Gate Hotel and Black Swan Lakeside Boutique Hotel


We are looking for a General Manager who can manage both Prince’s Gate Hotel and Black Swan Lakeside Boutique Hotel.

Prince’s Gate Hotel, built in 1897 is an old 4.5-star boutique hotel with 52 rooms which at Rotorua’s finest address, in the heart of the city of Rotorua. It has a restaurant called “Duke’s Bar & Restaurant”, which is one of the best restaurants in Rotorua for fine dining.

Black Swan Lakeside Boutique Hotel is a Rotorua luxury 5-star hotel with 10 rooms. It situated at Rotorua lakeside with a commercial kitchen and a restaurant.

The opportunity

An exciting opportunity has been created for a highly professional General Manager to lead our team. You will have a true passion for delighting guests and building and a unique guest experience. This role offers a diverse range of responsibilities and an exciting challenge operating the accommodation along with its busy food and beverage facilities, this is an ideal opportunity to make your mark.

The successful applicant will have strong interpersonal skills and must work well in a team environment with the ability to work well under pressure. Organizational and time management skills are essential. 

Our team requires a flexible and responsive General Manager, one who is hands on and who has a positive and approachable manner. Ensuring safe working practices are adhered to within the constraints of occupational health and safety legislation.

You will be managing all aspects of the day-to-day operations reporting directly to the Hotel owners , ensuring alignment with the overall strategic and operating plan for the business .

You will be accountable for the performance of the property monitoring the quality and consistency of service and product delivery to ensure that the property continuously meets and improves service standards while driving sales and achieving budget expectations. 

As Manager you will foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service to our guests.

 To be successful you will require: 

  • Previous experience in a similar role.
  • Outstanding leadership skills, previous experience managing a large team recruiting, training and supervising staff, HR experience in all aspects.
  • Great motivator and communicator.
  • Excellent, high quality customer service, ensuring positive guest experiences.
  • Ensure exceptionally high and consistent standards are met throughout the Hotel
  • Flexible with regards to work hours to fit around the daily operations and seasonal demands.
  • Strong Food & Beverage and events Experience essential.

This is a fantastic opportunity to allow your level of experience and passion for the industry to shine. Accommodation is provided on site as part of the remuneration if necessary.

This role is a full-time permanent position.

Please email your CV and cover letter to mailbox: if you are interested.

We will arrange an interview with you accordingly if you are shortlisted.

Responsibilities include: 

·        Implement Budget and the Business Plan to achieve desired profitability.

·        Management of the Hotel within parameters outlined by the owner.

·        Manage the hotel within compliance guidelines and standards detailed in operating manuals.

·        Proactively control costs in line with forecasted business and targeted profitability utilizing established systems and procedures.

·        Protect and maintain the assets of the hotel: plant, equipment, structural and the intellectual property.

·        Manage the hotel within statutory and legislative constraints, not exposing the business, the company, or individuals to potential litigation.

Responsibilities to Customers

·        Maintenance of an ongoing quality service and product improvement programme linked to feedback from guests and customers.

·        Maintain a standard of product and service delivery that is consistent with customer expectations and brand standards.

·        Ensure management and staff respond proactively to all customer issues, queries and complaints.

Responsibility toward Employees

·        Manage Human Resources within constraints of employment and other statutory legislation affecting the employment of staff.

·        Be able to recruit, induct, train, develop and retain employees.

·        Ensure the safe work practices are adhered to within the constraints of Occupational Health and Safety legislation

·        Consistently review staff performance utilising performance review systems and react to measured employee morale through the Employee opinion Survey.

·        Promote open and effective communication systems for staff, ensure hotel and corporate based methods of communication are fully utilized.


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