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Reservations / Customer Services Administrator

9 Sep 2022  By Advertiser | To list a job, contact us at or call 0204 101 8762

Reservations / Customer Services Administrator – Cycle Journeys

We now seek someone to join our Christchurch-based team to help us exceed our customer expectations with the outstanding itineraries we build for self-guided groups and individuals.

Ten years on, the cycle trail sector proved to be a standout of the Tourism sector and this has driven exceptional growth as we cement our position on our trails of operation.

We are seeking a great Reservations Administrator to work with us as we transition our booking process while maintaining superb customer interface. The role involves working closely with a range of accommodation providers, which will be based on the personal relationships you develop with them as you gain the first-hand knowledge you will have on all three trails.

Our work is supported by a market leading booking engine software, which we are currently transitioning to.  The Res Team is tight – supportive and professional and fun to be a part of, so a strong culture fit is equally important to us.

We seek someone with:

  • A sparkling personality and enthusiastic outlook
  • A very high attention to detail and accuracy (both written and numeric)
  • An openness to receive endless impossible requests and will bend over backwards to satisfy them.
  • Have ‘strong through to awesome’ computer skills.
  • The natural ability to develop strong working relationships.
  • An empathy with others and an ability to work with a small highly motivated team to develop the best possible vacation itineraries.
  • The ability to handle and survive with a high level of workload over the season.
  • A great sense of humour and a passion for the outdoors / cycling so you can talk the talk and walk the walk.

We offer work flexibility, great remuneration, personal challenges and a developing work role, based from our lovely new Sydenham depot. You will be expected to actually ride these trails as part of our ‘We Know: We Care’ hands-on philosophy.

To apply for this role, please email a copy of your CV to by September 23rd, 2022.


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