Ara Roa Villa and Boutique Lodgings’ co-owner, Susanne Olsen, on building a luxury market in Northland, the power of word-of-mouth, and opportunities to grow the business.
Warbirds Over Wanaka general manager Ed Taylor talks about how the event – and the resultant crowd – has changed over the years, the economic benefits it brings to the region and the challenges of staging the show in a town suffering growing pains.
Destination Rotorua’s chief executive, Michelle Templer, on the crucial shift from destination marketing to destination management, the challenges in driving value over volume, and unlocking further investment into the tourism sector.
After celebrating its first year, Tekapo Star Gazing’s general manager Anton Wilke tells us about the opportunities to grow the guided hot pools and star gazing experience despite the challenges of operating in a small town.
Crankworx’s head of business development, Tak Mutu, on nailing the first festival with only seven months lead-time, the winning formula for commercial partnerships and the growing the economic impact of the event in Rotorua.
Chairman of the Hawke’s Bay Tourism Industry Association, Neil Barber, argues that plans by the regional council to slash Hawke’s Bay Tourism’s funding by 50% will hurt businesses and the region.
General manager of Lake Wanaka Tourism, James Helmore, on how the town’s tourism strategy has evolved, the requirement for better data and balancing the needs of the local community with a booming visitor economy.
Ruapehu Alpine Lifts’ GM sales and marketing, Michelle Caldwell, on finding opportunities to grow sales in the Australian market, the benefits of regional and national collaboration and the challenges involved in transitioning to become a year-round tourism business.
The chairman of Tourism West Coast and local operator, Richard Benton, on a booming summer, why we should start charging overseas visitors for access to select natural attractions, and the challenge of attracting skilled staff to remote regions.
Fresh from AIME, Kiran Nambiar, DQ’s new business development manager and head of the Queenstown Convention Bureau, tells us about forging new MICE partnerships, future growth markets and how capacity issues are being managed.
The Nelson Regional Development Agency’s chief executive, Mark Rawson, on managing record growth, driving seasonality, successfully tackling freedom camping, and integrating tourism into local planning.
Haka Tourism Group’s sales manager, Chris Bain, on the company’s new sales strategy, expansion in China and a new product for that market, and how its new hotel assets are performing.
Jon Spraggon, chair of the Stewart Island/Rakiura Community Board, talks about the island’s long hot summer, a review of the visitor levy fund and a new offer for winter.
With Chinese New Year about to begin, China Travel Services’ Lisa Li shares her insight into that Asian market, how it is changing and why it is getting much harder to sell New Zealand there.
In a summer of heatwaves and downpours, the Coromandel was the first to feel the downside when a storm swept through the region in early January. Destination Coromandel’s Hadley Dryden tells us about the challenges, and an opportunity, that followed.
Waikato Regional Airport chief executive Mark Morgan tells the Ticker why the group has decided to enter the hotel market with a $3m acquisition and the plans underway to boost the CCO’s non-aeronautical income.
Hydro Attack’s marketing manager Esther Small on launching a new product in the competitive Queenstown market, the power of digital marketing and developing a suitable sales strategy
Heritage Hotel’s Dylan Rushbrook on fronting up to hotel price increases, beating the boom-bust cycle and whether regional dispersal is actually working on the ground.
Land-based tourism operators in the Kaikoura region are struggling to get back on their feet but Glenstrae Farm 4 Wheel Adventures’ Alastair Trewin is trying to turn the disaster to his advantage with a new earthquake tour.
Whale Watch’s Lisa Bond tells us of how the business operated in the aftermath of last year’s 7.8-magnitude earthquake, coping with a crippled marina, and the company’s recovery strategy for the summer.
One year on from last year’s 7.8-magnitude earthquake, Destination Kaikoura’s general manager, Glenn Ormsby, says it has been a difficult recovery and, despite hopes among operators for a good summer, challenges remain.
Tourism development consultant Dave Bamford on the Tongariro Crossing’s new management plan and why we shouldn’t be afraid to apply service and facility fees at our most popular national park sites.
First Light Travel co-founder, Brent Narbey, on establishing an OTA in New Zealand in the early 2000s, future-proofing a travel business and fostering talent within the industry.
Following the retirement of founders Chris and Sue Jolly, son Simon and his wife Katie are buying Taupo’s Chris Jolly Outdoors. Simon Jolly tells the Ticker of his plans, the launch of the operator’s cultural tours, and why the Taupo region has so much more to offer than just its beautiful lake.
Always Vacation’s owner and director of sales and marketing, Wanvisa Chantrasmi, on working with film crews coming to New Zealand, the power of social media and business after Tourism New Zealand exited Thailand in December.
Destination Fiordland’s former tourism manager, Philippa Murrell, on the challenges the region faces, the need for social license, and transforming Te Anau into a destination in its own right.
Founder Ed Mumm on founding the business in the US and how this week’s shootings in Las Vegas is something he has always worried about in America.
Hemi Coates, owner and director of Mount Maunganui’s Manaaki Adventures, is preparing to launch a rugby tours product into the US and Asian markets. He tells us about the unique opportunity of selling NZ rugby culture to the world.
HWR director Scott O’Donnell on its latest attraction, Dig This, the company’s plans for a new $100m town centre and the implications for the region’s tourism offering.
Heletranz’s co-owner Sofia Ambler tells the Ticker how she went from trading stocks to selling dreams, her company’s recent expansion, and how its new Instrument Flight Rules service is helping inbound tour operators.
Former Kirra Australia GM, Tracey Green, on setting up her own travel consultancy and management business, lessons from the event space and why operators should be thinking about the pink dollar.
Tourism West Coast’s CEO Jim Little tells us about building on the region’s successful brand, how the RTO is developing wilderness attractions, and why it is seeking a big boost to its budget.
Kapiti Island Nature Tours founder John Barrett on the value of culture to its eco-tourism business, overcoming significant opposition to its launch, and expanding beyond the island.
Serial travel entrepreneur, Jerry Bridge, on setting up his New Zealand-centric venture 18 months ago, his plans to expand into Australia and the best way to tackle the American visitor market.
The outgoing chief executive of Visit Ruapehu, Claire McKnight, on transforming the region into a year-round destination, managing growth, and identifying the opportunities ahead for the unique area.
Rotorua Canopy Tours’ co-founder and GM, James Fitzgerald, on how winning last year’s Supreme Award had an immediate impact on his business.
Ngāi Tahu Tourism’s international sales manager, David Hurst, on a new high-end guided walk and glamping product, ‘NZ fatigue’ among offshore agents, and a shift towards greater integration of Ngāi MORE »
As Black Water Rafting celebrates 30 years this month, operations manager Angus Stubbs tells us how the business has evolved since it launched off the back of a ute, coping with growth that has seen 200 customers a summer become 200 a day, and how caving was a family affair for the Waitomo local.
Scandinavian travel agent and New Zealand specialist, Australiareiser’s Martin Jespersen, on the challenges around OTAs, his front line NZ marketing efforts, and how to convince visitors to come outside the peak.
New Fullers Group chief executive Mike Horne tells the Ticker about the company’s new strategy, the internal changes at the business, coping with Waiheke Island community concerns, and the opportunities ahead for the ferry, cruise and coach operator.
General Travel executive director and new Tourism Export Council president, Anna Black, on the needs of the growing Indian market, why group travel is good business and light at the end of the tunnel for the GST on margins debate.
The outgoing general manager of Tourism Waitaki, Jason Gaskill, tells the Ticker how his region’s unique tourism offering has evolved, the growth of its Steampunk and Victorian attractions, and the challenges ahead for the emerging tourism destination.
After four years leading the team at Pukaha Mount Bruce, GM Helen Tickner moves on at the end of the month. She tells the Ticker about the challenges she’s faced, the never-ending struggle to fund conservation, but why the future’s still bright at the Wairarapa attraction.
Cardrona Alpine Resort’s head of sales, Mat Woods, on developing the Chinese market, the resort’s $15m investment programme coming to fruition, a new year-round product and tapping into the trend for an alpine experience.
Hamilton & Waikato Tourism CEO Jason Dawson on the challenges and opportunities of managing growth, the need for more investment and accommodation options, and Hamilton’s 50-year plan to turn itself towards the Waikato River.
Hassle-free Tours owner Mark Gilbert on how he and his wife Nikki began their business, recovering from the Christchurch earthquakes, and the company’s $2m expansion plans to launch in Queenstown and Auckland.
Venture Southland’s Tourism and Events Manager Warrick Low on the challenge of ensuring his region benefits from the tourism boom, the value of industry partnerships, the investment flowing into the sector and the South’s point of difference.
Mark Rose, general manager of The Rees Hotel and Luxury Apartments, calls for better staff pay for industry workers, why more effort should be made to promote our ‘New Zealandness’, and why he’s pushing the expansion of the hotel out if its Queenstown base.
Northland Inc’s General Manager of Regional Promotions & Tourism, Paul Davis, tells us about investment into tourism in his region, the need for more high-end accommodation, and why Whangarei’s Hundertwasser Art Centre will be a game changer.
Following her inaugural Holiday Parks’ Emerging Star Award, Rotorua TOP 10 operator Jasmine Adams tells the Ticker about her work outside of the business, drawing inspiration from others in the industry, and being nominated this week for a NZ Tourism Award.
22 May 2018 Hobbiton-themed Magic match dress unveiled