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Buy Side/Sell Side: Ara Roa Villa’s Susanne Olsen
12 Apr 2018  

Buy Side/Sell Side: Ara Roa Villa’s Susanne Olsen

Ara Roa Villa and Boutique Lodgings’ co-owner, Susanne Olsen, on building a luxury market in Northland, the power of word-of-mouth, and opportunities to grow the business.


Buy Side/Sell Side: Warbirds Over Wanaka’s Ed Taylor
29 Mar 2018  

Buy Side/Sell Side: Warbirds Over Wanaka’s Ed Taylor

Warbirds Over Wanaka general manager Ed Taylor talks about how the event – and the resultant crowd – has changed over the years, the economic benefits it brings to the region and the challenges of staging the show in a town suffering growing pains.


From the Regions: Rotorua’s Michelle Templer
27 Mar 2018  

From the Regions: Rotorua’s Michelle Templer

Destination Rotorua’s chief executive, Michelle Templer, on the crucial shift from destination marketing to destination management, the challenges in driving value over volume, and unlocking further investment into the tourism sector.


An Operator’s View: Tekapo Star Gazing’s Anton Wilke
23 Mar 2018  

An Operator’s View: Tekapo Star Gazing’s Anton Wilke

After celebrating its first year, Tekapo Star Gazing’s general manager Anton Wilke tells us about the opportunities to grow the guided hot pools and star gazing experience despite the challenges of operating in a small town.


Buy Side/Sell Side: Crankworx’s Tak Mutu
22 Mar 2018  

Buy Side/Sell Side: Crankworx’s Tak Mutu

Crankworx’s head of business development, Tak Mutu, on nailing the first festival with only seven months lead-time, the winning formula for commercial partnerships and the growing the economic impact of the event in Rotorua.


From the Regions: Hawke’s Bay’s Neil Barber
20 Mar 2018  

From the Regions: Hawke’s Bay’s Neil Barber

Chairman of the Hawke’s Bay Tourism Industry Association, Neil Barber, argues that plans by the regional council to slash Hawke’s Bay Tourism’s funding by 50% will hurt businesses and the region.


From the Regions: Wanaka’s James Helmore
13 Mar 2018  

From the Regions: Wanaka’s James Helmore

General manager of Lake Wanaka Tourism, James Helmore, on how the town’s tourism strategy has evolved, the requirement for better data and balancing the needs of the local community with a booming visitor economy.


Buy Side/Sell Side: RAL’s Michelle Caldwell
8 Mar 2018  

Buy Side/Sell Side: RAL’s Michelle Caldwell

Ruapehu Alpine Lifts’ GM sales and marketing, Michelle Caldwell, on finding opportunities to grow sales in the Australian market, the benefits of regional and national collaboration and the challenges involved in transitioning to become a year-round tourism business. 


From the Regions: West Coast’s Richard Benton
6 Mar 2018  

From the Regions: West Coast’s Richard Benton

The chairman of Tourism West Coast and local operator, Richard Benton, on a booming summer, why we should start charging overseas visitors for access to select natural attractions, and the challenge of attracting skilled staff to remote regions.    


Buy Side/Sell Side: Destination Queenstown’s Kiran Nambiar
1 Mar 2018  

Buy Side/Sell Side: Destination Queenstown’s Kiran Nambiar

Fresh from AIME, Kiran Nambiar, DQ’s new business development manager and head of the Queenstown Convention Bureau, tells us about forging new MICE partnerships, future growth markets and how capacity issues are being managed.


From the Regions: NRDA’s Mark Rawson
27 Feb 2018  

From the Regions: NRDA’s Mark Rawson

The Nelson Regional Development Agency’s chief executive, Mark Rawson, on managing record growth, driving seasonality, successfully tackling freedom camping, and integrating tourism into local planning. 


Buy Side/Sell Side: Haka Tourism Group’s Chris Bain
22 Feb 2018  

Buy Side/Sell Side: Haka Tourism Group’s Chris Bain

Haka Tourism Group’s sales manager, Chris Bain, on the company’s new sales strategy, expansion in China and a new product for that market, and how its new hotel assets are performing.


From the Regions: Stewart Island’s Jon Spraggon
20 Feb 2018  

From the Regions: Stewart Island’s Jon Spraggon

Jon Spraggon, chair of the Stewart Island/Rakiura Community Board, talks about the island’s long hot summer, a review of the visitor levy fund and a new offer for winter.


Buy Side/Sell Side: China Travel Service’s Lisa Li
15 Feb 2018  

Buy Side/Sell Side: China Travel Service’s Lisa Li

With Chinese New Year about to begin, China Travel Services’ Lisa Li shares her insight into that Asian market, how it is changing and why it is getting much harder to sell New Zealand there.


From the Regions: Coromandel’s Hadley Dryden
13 Feb 2018  

From the Regions: Coromandel’s Hadley Dryden

In a summer of heatwaves and downpours, the Coromandel was the first to feel the downside when a storm swept through the region in early January. Destination Coromandel’s Hadley Dryden tells us about the challenges, and an opportunity, that followed.


An Operator’s View: WRAL’s Mark Morgan
9 Feb 2018  

An Operator’s View: WRAL’s Mark Morgan

Waikato Regional Airport chief executive Mark Morgan tells the Ticker why the group has decided to enter the hotel market with a $3m acquisition and the plans underway to boost the CCO’s non-aeronautical income.


Buy Side/Sell Side: Hydro Attack’s Esther Small
8 Feb 2018  

Buy Side/Sell Side: Hydro Attack’s Esther Small

Hydro Attack’s marketing manager Esther Small on launching a new product in the competitive Queenstown market, the power of digital marketing and developing a suitable sales strategy 


Buy Side/Sell Side: Heritage Hotel’s Dylan Rushbrook
23 Nov 2017  

Buy Side/Sell Side: Heritage Hotel’s Dylan Rushbrook

Heritage Hotel’s Dylan Rushbrook on fronting up to hotel price increases, beating the boom-bust cycle and whether regional dispersal is actually working on the ground.


An Operator’s View: Glenstrae Farm’s Alastair Trewin
17 Nov 2017  

An Operator’s View: Glenstrae Farm’s Alastair Trewin

Land-based tourism operators in the Kaikoura region are struggling to get back on their feet but Glenstrae Farm 4 Wheel Adventures’ Alastair Trewin is trying to turn the disaster to his advantage with a new earthquake tour.


Buy Side/Sell Side: Whale Watch’s Lisa Bond
16 Nov 2017  

Buy Side/Sell Side: Whale Watch’s Lisa Bond

Whale Watch’s Lisa Bond tells us of how the business operated in the aftermath of last year’s 7.8-magnitude earthquake, coping with a crippled marina, and the company’s recovery strategy for the summer.


From the Regions: Kaikoura’s Glenn Ormsby
14 Nov 2017  

From the Regions: Kaikoura’s Glenn Ormsby

One year on from last year’s 7.8-magnitude earthquake, Destination Kaikoura’s general manager, Glenn Ormsby, says it has been a difficult recovery and, despite hopes among operators for a good summer, challenges remain. 


From the Regions: Managing the Tongariro Crossing
31 Oct 2017  

From the Regions: Managing the Tongariro Crossing

Tourism development consultant Dave Bamford on the Tongariro Crossing’s new management plan and why we shouldn’t be afraid to apply service and facility fees at our most popular national park sites.


Buy Side/Sell Side: First Light Travel’s Brent Narbey
19 Oct 2017  

Buy Side/Sell Side: First Light Travel’s Brent Narbey

First Light Travel co-founder, Brent Narbey, on establishing an OTA in New Zealand in the early 2000s, future-proofing a travel business and fostering talent within the industry.


An Operator’s View: Chris Jolly Outdoors’ Simon Jolly
13 Oct 2017  

An Operator’s View: Chris Jolly Outdoors’ Simon Jolly

Following the retirement of founders Chris and Sue Jolly, son Simon and his wife Katie are buying Taupo’s Chris Jolly Outdoors. Simon Jolly tells the Ticker of his plans, the launch of the operator’s cultural tours, and why the Taupo region has so much more to offer than just its beautiful lake.


Buy Side/Sell Side: Always Vacation’s Wanvisa Chantrasmi
12 Oct 2017  

Buy Side/Sell Side: Always Vacation’s Wanvisa Chantrasmi

Always Vacation’s owner and director of sales and marketing, Wanvisa Chantrasmi, on working with film crews coming to New Zealand, the power of social media and business after Tourism New Zealand exited Thailand in December.


From the Regions: Fiordland’s Philippa Murrell
10 Oct 2017  

From the Regions: Fiordland’s Philippa Murrell

Destination Fiordland’s former tourism manager, Philippa Murrell, on the challenges the region faces, the need for social license, and transforming Te Anau into a destination in its own right.   


An Operator’s View: Dig This’ Ed Mumm
6 Oct 2017  

An Operator’s View: Dig This’ Ed Mumm

Founder Ed Mumm on founding the business in the US and how this week’s shootings in Las Vegas is something he has always worried about in America.


Buy Side/Sell Side: Manaaki Adventures’ Hemi Coates
5 Oct 2017  

Buy Side/Sell Side: Manaaki Adventures’ Hemi Coates

Hemi Coates, owner and director of Mount Maunganui’s Manaaki Adventures, is preparing to launch a rugby tours product into the US and Asian markets. He tells us about the unique opportunity of selling NZ rugby culture to the world.


From the Regions: Invercargill’s HW Richardson Group
3 Oct 2017  

From the Regions: Invercargill’s HW Richardson Group

HWR director Scott O’Donnell on its latest attraction, Dig This, the company’s plans for a new $100m town centre and the implications for the region’s tourism offering.


An Operator’s View: Heletranz’s Sofia Ambler
29 Sep 2017  

An Operator’s View: Heletranz’s Sofia Ambler

Heletranz’s co-owner Sofia Ambler tells the Ticker how she went from trading stocks to selling dreams, her company’s recent expansion, and how its new Instrument Flight Rules service is helping inbound tour operators.


Buy Side/Sell Side: Directional Travel’s Tracey Green
28 Sep 2017  

Buy Side/Sell Side: Directional Travel’s Tracey Green

Former Kirra Australia GM, Tracey Green, on setting up her own travel consultancy and management business, lessons from the event space and why operators should be thinking about the pink dollar.


From the Regions: West Coast’s Jim Little
26 Sep 2017  

From the Regions: West Coast’s Jim Little

Tourism West Coast’s CEO Jim Little tells us about building on the region’s successful brand, how the RTO is developing wilderness attractions, and why it is seeking a big boost to its budget.


An Operator’s View: Kapiti Island’s John Barrett
15 Sep 2017  

An Operator’s View: Kapiti Island’s John Barrett

Kapiti Island Nature Tours founder John Barrett on the value of culture to its eco-tourism business, overcoming significant opposition to its launch, and expanding beyond the island.


Buy Side/Sell Side: New Zealand Vacations’ Jerry Bridge
14 Sep 2017  

Buy Side/Sell Side: New Zealand Vacations’ Jerry Bridge

Serial travel entrepreneur, Jerry Bridge, on setting up his New Zealand-centric venture 18 months ago, his plans to expand into Australia and the best way to tackle the American visitor market.


From the Regions: Ruapehu’s Claire McKnight
11 Sep 2017  

From the Regions: Ruapehu’s Claire McKnight

The outgoing chief executive of Visit Ruapehu, Claire McKnight, on transforming the region into a year-round destination, managing growth, and identifying the opportunities ahead for the unique area.


An Operator’s View: Rotorua Canopy Tours’ James Fitzgerald
8 Sep 2017  

An Operator’s View: Rotorua Canopy Tours’ James Fitzgerald

Rotorua Canopy Tours’ co-founder and GM, James Fitzgerald, on how winning last year’s Supreme Award had an immediate impact on his business.


Buy Side/Sell Side: Ngāi Tahu Tourism’s David Hurst
7 Sep 2017  

Buy Side/Sell Side: Ngāi Tahu Tourism’s David Hurst

Ngāi Tahu Tourism’s international sales manager, David Hurst, on a new high-end guided walk and glamping product, ‘NZ fatigue’ among offshore agents, and a shift towards greater integration of Ngāi MORE »


An Operator’s View: Black Water Rafting’s Angus Stubbs
1 Sep 2017  

An Operator’s View: Black Water Rafting’s Angus Stubbs

As Black Water Rafting celebrates 30 years this month, operations manager Angus Stubbs tells us how the business has evolved since it launched off the back of a ute, coping with growth that has seen 200 customers a summer become 200 a day, and how caving was a family affair for the Waitomo local. 


Buy Side/Sell Side: Australiareiser’s Martin Jespersen
31 Aug 2017  

Buy Side/Sell Side: Australiareiser’s Martin Jespersen

Scandinavian travel agent and New Zealand specialist, Australiareiser’s Martin Jespersen, on the challenges around OTAs, his front line NZ marketing efforts, and how to convince visitors to come outside the peak.


An Operator’s View: Fullers Group’s Mike Horne
25 Aug 2017  

An Operator’s View: Fullers Group’s Mike Horne

New Fullers Group chief executive Mike Horne tells the Ticker about the company’s new strategy, the internal changes at the business, coping with Waiheke Island community concerns, and the opportunities ahead for the ferry, cruise and coach operator.


Buy Side/Sell Side: General Travel’s Anna Black
24 Aug 2017  

Buy Side/Sell Side: General Travel’s Anna Black

General Travel executive director and new Tourism Export Council president, Anna Black, on the needs of the growing Indian market, why group travel is good business and light at the end of the tunnel for the GST on margins debate.


From the Regions: Tourism Waitaki’s Jason Gaskill
22 Aug 2017  

From the Regions: Tourism Waitaki’s Jason Gaskill

The outgoing general manager of Tourism Waitaki, Jason Gaskill, tells the Ticker how his region’s unique tourism offering has evolved, the growth of its Steampunk and Victorian attractions, and the challenges ahead for the emerging tourism destination.


An Operator’s View: Pukaha’s Helen Tickner
18 Aug 2017  

An Operator’s View: Pukaha’s Helen Tickner

After four years leading the team at Pukaha Mount Bruce, GM Helen Tickner moves on at the end of the month. She tells the Ticker about the challenges she’s faced, the never-ending struggle to fund conservation, but why the future’s still bright at the Wairarapa attraction.


Buy Side/Sell Side: Cardrona Alpine Resort’s Mat Woods
17 Aug 2017  

Buy Side/Sell Side: Cardrona Alpine Resort’s Mat Woods

Cardrona Alpine Resort’s head of sales, Mat Woods, on developing the Chinese market, the resort’s $15m investment programme coming to fruition, a new year-round product and tapping into the trend for an alpine experience.


From the Regions: Hamilton & Waikato’s Jason Dawson
15 Aug 2017  

From the Regions: Hamilton & Waikato’s Jason Dawson

Hamilton & Waikato Tourism CEO Jason Dawson on the challenges and opportunities of managing growth, the need for more investment and accommodation options, and Hamilton’s 50-year plan to turn itself towards the Waikato River.


An Operator’s View: Hassle-free Tours’ Mark Gilbert
11 Aug 2017  

An Operator’s View: Hassle-free Tours’ Mark Gilbert

Hassle-free Tours owner Mark Gilbert on how he and his wife Nikki began their business, recovering from the Christchurch earthquakes, and the company’s $2m expansion plans to launch in Queenstown and Auckland.


From the Regions: Venture Southland’s Warrick Low
8 Aug 2017  

From the Regions: Venture Southland’s Warrick Low

Venture Southland’s Tourism and Events Manager Warrick Low on the challenge of ensuring his region benefits from the tourism boom, the value of industry partnerships, the investment flowing into the sector and the South’s point of difference.


An Operator’s View: The Rees’ Mark Rose
4 Aug 2017  

An Operator’s View: The Rees’ Mark Rose

Mark Rose, general manager of The Rees Hotel and Luxury Apartments, calls for better staff pay for industry workers, why more effort should be made to promote our ‘New Zealandness’, and why he’s pushing the expansion of the hotel out if its Queenstown base.


From the Regions: Northland Inc’s Paul Davis
1 Aug 2017  

From the Regions: Northland Inc’s Paul Davis

Northland Inc’s General Manager of Regional Promotions & Tourism, Paul Davis, tells us about investment into tourism in his region, the need for more high-end accommodation, and why Whangarei’s Hundertwasser Art Centre will be a game changer.


An Operator’s View: Rotorua’s Jasmine Adams
28 Jul 2017  

An Operator’s View: Rotorua’s Jasmine Adams

Following her inaugural Holiday Parks’ Emerging Star Award, Rotorua TOP 10 operator Jasmine Adams tells the Ticker about her work outside of the business, drawing inspiration from others in the industry, and being nominated this week for a NZ Tourism Award.


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