26th February 2021 Christchurch Quakes
Hassle-free Tours built back better and bigger after the quakes but Covid is a different challenge.
“As a tourism operator, we had no city,” recalls Christchurch Attractions’ Michael Esposito.
It’s been a long road to recovery but momentum is building in this brand new city, writes Loren Heaphy.
CEO Malcolm Johns says the airport operator went on a drive to diversify and outsource to help it cope with crises.
Customer patterns changed permanently for the operator following the 2011 quakes.