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23 Nov 2022  

Strong business travel bookings drives Serko income up but profit falls

Total travel booking volumes rose 73% to 2.3 million from 1.3 million and online travel bookings increased 75% to 2 million from 1.1 million.


Face the camera: Air NZ backs biometric boarding passes…
16 Nov 2022   /

Face the camera: Air NZ backs biometric boarding passes…

The future of boarding passes could soon be written on passengers’ faces as Air New Zealand looks to digitise the process through biometric facial recognition technology.


Auckland rolls out more e-buses, tourists to benefit
15 Nov 2022   /

Auckland rolls out more e-buses, tourists to benefit

Auckland Transport’s TāmakiLink bus service now has eight new electric buses to complement an additional 27 serving the Eastern Bays routes across the city.


Eagles Nest goes VR to showcase luxury accommodation
5 Oct 2022   /

Eagles Nest goes VR to showcase luxury accommodation

Eagles Nest in the Bay of Islands has launched a virtual reality hub enabling potential customers and commercial partners to access a fully immersive online experience of the luxury resort.


City guide expands into e-commerce travel platform
27 Sep 2022  

City guide expands into e-commerce travel platform

Digital city guide Concrete Playground has launched an e-commerce travel platform aimed at young travellers across New Zealand and Australia.


Tech tools top travel manager wishlists – survey
5 Sep 2022  

Tech tools top travel manager wishlists – survey

Two in five travel managers said technology was a top pain point – however, 59% also said it was a top factor when selecting a travel management company.


TIA, Meta to hold digital skills workshop for operators
19 Aug 2022   /

TIA, Meta to hold digital skills workshop for operators

Tourism Industry Aotearoa and Facebook owner Meta have partnered to hold an in-person digital workshop in Queenstown.


Wellington urged to approve electric bus, stadium project
18 Aug 2022  

Wellington urged to approve electric bus, stadium project

Greater Wellington’s climate committee is urging the regional council to approve two carbon reduction and energy efficiency projects from Metlink and Wellington Regional Stadium Trust.


Perspectives: Tourism and the metaverse – towards widespread use of virtual travel?
17 Aug 2022   /

Perspectives: Tourism and the metaverse – towards widespread use of virtual travel?

Although tourism in the metaverse cannot replace a real-world experience, technology has the power to share sites that are not easily accessible or completely ignored.


Both Brains backs BYATA
16 Aug 2022   /

Both Brains backs BYATA

IT consulting and support business Both Brains has signed on as a silver sponsor for the upcoming Backpacker Youth Adventure Tourism Association Conference at Rydges in Auckland on 25 – 26 August.


TIA teams with Meta on digital skills workshops
11 Aug 2022   /

TIA teams with Meta on digital skills workshops

Tourism Industry Aotearoa and Meta, the company behind Facebook, will run digital skills workshops in Queenstown and Rotorua in September.


Strong appetite for NZ – Google’s head of APAC travel, Michelle Allen
10 Aug 2022   /

Strong appetite for NZ – Google’s head of APAC travel, Michelle Allen

The future is bright for tourism and hospitality despite a challenging year as the tension between economic forces and pent-up demand for travel prompt consumer caution – and there are several things businesses can do to thrive, says Google’s head of travel.


Former TNZ global manager of business events Lisa Gardiner’s new travel tech role
9 Aug 2022   /

Former TNZ global manager of business events Lisa Gardiner’s new travel tech role

Tourwriter has hired TNZ’s former global head of business events, Lisa Gardiner, to fill the new role of head of growth at the travel software service provider.


NTT’s Shotover Jet unveils ‘world first’ electric boat
6 Jul 2022   /

NTT’s Shotover Jet unveils ‘world first’ electric boat

Ngāi Tahu Tourism says its wants to have half of its jet boat fleet electric by 2030.


Digital Boost helps 30k businesses – govt
6 Jul 2022   /

Digital Boost helps 30k businesses – govt

More than 30,000 small businesses have taken advantage of the government’s Digital Boost programme, which aims to support the uptake of digital tools and e-commerce.


Avis adds 100 to EV fleet with Tesla, Hyundai
23 Jun 2022   /

Avis adds 100 to EV fleet with Tesla, Hyundai

Avis has added almost 100 vehicles, including the Tesla Model 3, Hyundai Ioniq 5, and Hyundai Kona to its Auckland, Wellington, and Christchurch fleets.


Kiwi hotel tech firm Preno expands to London
21 Jun 2022   /

Kiwi hotel tech firm Preno expands to London

New Zealand-based hotel software company Preno will open its first office in London to support and reach new customers in the UK market.


NIWA tool tracks snow data at 10 alpine sites
13 Jun 2022  

NIWA tool tracks snow data at 10 alpine sites

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Destination Kaikōura launches voucher system for operators
26 May 2022  

Destination Kaikōura launches voucher system for operators

Destination Kaikōura has launched an automated smart voucher system called aiva, which aims to provide operators with low-cost direct sell capabilities.


Scheme offers EV chargers for hotels
12 May 2022   /

Scheme offers EV chargers for hotels

MG Motors New Zealand has launched a programme for New Zealand accommodation providers who wish to add electric vehicle chargers to their facilities.


$6m up for grabs for green transport
2 May 2022   /

$6m up for grabs for green transport

Up to $6m funding is available for projects that will help to decarbonise New Zealand’s transport sector, as part of the government’s Low Energy Transport Fund.


Go Bus to lease 18 e-buses from Zenobē
28 Apr 2022   /

Go Bus to lease 18 e-buses from Zenobē

Go Bus will lease 18 new electric buses across its Christchurch fleet from Zenobē, a UK-based specialist in EV and battery storage that is about to enter the New Zealand market.


Goff proposes $122m for more electric ferries
27 Apr 2022   /

Goff proposes $122m for more electric ferries

Auckland Mayor Phil Goff has welcomed the introduction of two fully electric ferries to the city’s public transport system from 2024, but he would like to add at least six additional ferries to the fleet.


Govt invests $27m in new electric fast ferries
26 Apr 2022   /

Govt invests $27m in new electric fast ferries

Auckland will have two fully-electric ferries transporting visitors and commuters around the harbour in 2024


Air NZ joins hydrogen-powered car scheme
22 Apr 2022   /

Air NZ joins hydrogen-powered car scheme

Air New Zealand is backing a new effort to bring a fleet of hydrogen fuel cell vehicles as part of a car-sharing scheme.


Operators help support marine mammal sighting app
22 Apr 2022   /

Operators help support marine mammal sighting app

Donor rewards include trips with South Pacific Helicopters, Whale Watch Kaikōura, as well as luxury accommodation at Hapuku Lodge and Treehouses.


$700m seaglider deal a “game changer” for NZ travel
21 Apr 2022   /

$700m seaglider deal a “game changer” for NZ travel

The deal could advance New Zealand towards a zero-carbon future and make use of the country’s ‘blue highway’.


82 remote tourism sites now have internet coverage
30 Mar 2022  

82 remote tourism sites now have internet coverage

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Serko’s Australian growth gains momentum
15 Mar 2022  

Serko’s Australian growth gains momentum

Serko’s Australian transaction growth has reached 60% of 2019 volumes, but growth in New Zealand remains suppressed.


Chch to launch free wifi to attract visitors, events
3 Mar 2022   /

Chch to launch free wifi to attract visitors, events

A free wifi service will launch in central Christchurch, aimed at making the city a desirable place for locals and visitors and to support the local tourism sector by attracting events and conferences.


Around 20% of bookings upgrading to refundable – Tomahawk
3 Mar 2022   /

Around 20% of bookings upgrading to refundable – Tomahawk

A new refundable bookings system introduced to support New Zealand’s tourism sector has seen strong uptake by both businesses and travellers, says Tomahawk.


New travel-focused platform launches
1 Mar 2022   /

New travel-focused platform launches

A new travel-focused digital platform has launched to connect content creators with consumers.


Whale Tales art trail launches on street and online
22 Feb 2022   /

Whale Tales art trail launches on street and online

The Whale Tales 2022 public art trail has launched in Auckland both in public spaces and as a virtual, interactive trail.


Wine festival goes online
22 Feb 2022   /

Wine festival goes online

Wānaka food and wine festival Ripe will take place online on 19 March, the same day the cancelled live event was due to take place.


We’ve taken Covid impacts “off the table” with $83m funding – Serko’s Grafton
18 Feb 2022  

We’ve taken Covid impacts “off the table” with $83m funding – Serko’s Grafton

NZ’s travel recovery may take a little longer than overseas but it can still be quick, says the online travel booking firm’s CEO, Darrin Grafton.


Perspectives: How emergent tech may change the future of tourism
10 Feb 2022  

Perspectives: How emergent tech may change the future of tourism

New technologies mean tourists are able to explore a destination without ever setting foot. Is this future of tourism a reality or simply science fiction? Victoria University of Wellington tourism management PhD student Naji Gharibi takes a look.


Omicron Wave: How operators are preparing
2 Feb 2022  

Omicron Wave: How operators are preparing

Tourism businesses are getting ready in a number of ways, and for Auckland Seaplanes, it was just in time.


Industry warning after top operator hacked
31 Jan 2022   /

Industry warning after top operator hacked

One of the country’s iconic tourism businesses suffers an “incredibly disruptive” cyberattack.


Camplify seeks ComCom clearance to buy THL businesses
17 Jan 2022   /

Camplify seeks ComCom clearance to buy THL businesses

ASX-listed Camplify has applied to the Commerce Commission for permission to acquire Tourism Holdings’ peer-to-peer motorhome and campervan rental platforms, Mighway and SHAREaCAMPER.


East by West launches electric ferry
17 Dec 2021   /

East by West launches electric ferry

The southern hemisphere’s first fully electric, high speed commuter ferry launches today in Wellington.


Fullers360 invests $1m+ in electric hybrid ferry
10 Dec 2021   /

Fullers360 invests $1m+ in electric hybrid ferry

Fullers360 says it has invested more than $1m in a new plug-in electric hybrid ferry that will launch in 2023.


Tourism Summit: What does 2022 have in store for tourism?
30 Nov 2021  

Tourism Summit: What does 2022 have in store for tourism?

Longer waiting times, better technology and more mindfulness are some of the predictions for the future of tourism as New Zealand moves to slowly open its doors to the world in 2022.


Serko opens $10m retail share offer
30 Nov 2021  

Serko opens $10m retail share offer

Serko has opened its $10m non-underwritten retail offer to eligible shareholders.


NZ Tourism Awards: Dykman’s Maverick Digital ready for new era
26 Nov 2021   /

NZ Tourism Awards: Dykman’s Maverick Digital ready for new era

Maverick has worked with RTOs to drive sales to regional operators and is also involved in the Qualmark Digital Enablement programme.


Serko raises $85m to become “global business travel marketplace”
25 Nov 2021   /

Serko raises $85m to become “global business travel marketplace”

The business travel booking platform is also eyeing acquisitions to drive growth.


NZ Tourism Awards: Operator takes NZ farm to the world
22 Nov 2021   /

NZ Tourism Awards: Operator takes NZ farm to the world

In the first of a series of profiles leading up to the 2021 NZ Tourism Awards, the Ticker talks to NZ Nature Highlights.


Waitaki launches online resource hub for operators
12 Nov 2021   /

Waitaki launches online resource hub for operators

The Waitaki region has a new virtual hub providing free images of the region, which local operators can use to promote tours, accommodation or other services.


The rise and rise of virtual tours
10 Nov 2021   /

The rise and rise of virtual tours

More and more Kiwi operators are going virtual to find new markets.


Travel insurer adds chatbot to prep for borders reopening
28 Oct 2021  

Travel insurer adds chatbot to prep for borders reopening

Southern Cross Travel Insurance is launching a chatbot named Scout as it prepares for an increase in future travel bookings.


Booking engine firm STAAH granted Fernmark status
27 Oct 2021   /

Booking engine firm STAAH granted Fernmark status

Cloud-based channel management and accommodation booking engine firm STAAH has become a New Zealand FernMark licensee, certifying that it is a New Zealand-based technology company.