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Hospitality & Retail


…while hospitality counts cost of deluge as trade wilts
31 Jan 2023  

…while hospitality counts cost of deluge as trade wilts

The Restaurant Association says that 85% of respondents in a survey of its members have been impacted by Auckland’s downpour on Friday and ongoing weather disruption. 


Hospo card spend jumps 24% – Stats NZ
18 Jan 2023   /

Hospo card spend jumps 24% – Stats NZ

Spending in the hospitality industry increased by 24% or $261m in December 2022 when compared with the same month the previous year, according to Stats NZ.


Tourism, hospo salaries jump as demand for staff remains high
17 Jan 2023   /

Tourism, hospo salaries jump as demand for staff remains high

Salaries in the hospitality and tourism sector have risen 9% year-on-year, according to new data from Trade Me Jobs.


Queenstown’s $1bn Lakeview project fast-tracked
19 Dec 2022   /

Queenstown’s $1bn Lakeview project fast-tracked

The $1bn mixed-use Lakeview – Taumata project at Queenstown has secured fast-track resource consent.


Hospitality sales up 38% in Nov – Xero
15 Dec 2022   /

Hospitality sales up 38% in Nov – Xero

Hospitality sales growth has bucked the trend against a slowdown in New Zealand’s small business sector in November.


Strong start to summer tourism but pressures remain – ANZ
13 Dec 2022   /

Strong start to summer tourism but pressures remain – ANZ

There has been a strong start to the summer tourist season but capacity constraints are dragging the industry, according to ANZ.


Queenstown hospo tech firm secures $1.25m govt facility
12 Dec 2022   /

Queenstown hospo tech firm secures $1.25m govt facility

The government has approved a loan of up to $1.25m to hospitality software company Loaded Reports.


Dire summer staffing shortage at 34k and counting…
9 Dec 2022  

Dire summer staffing shortage at 34k and counting…

The Restaurant Association, HCA, and Bus and Coach say their sectors need an estimated 33k workers to meet demand this summer.


…as Nats launch ‘Where are our workers this summer?’ petition
9 Dec 2022   /

…as Nats launch ‘Where are our workers this summer?’ petition

Labour’s inaction has left the tourism and hospitality sectors facing a critical shortage of workers and risks leaving struggling business poorer, McClay says.


Hospo beats pre-pandemic revenue to hit $13bn in sales
5 Dec 2022   /

Hospo beats pre-pandemic revenue to hit $13bn in sales

But the recovery could be stymied by labour shortages and increased costs putting pressure on businesses.


Hospitality pioneer passes away
1 Dec 2022   /

Hospitality pioneer passes away

Hospitality pioneer Michael Friend has passed away.


Iconic Auckland Eats unveiled
28 Nov 2022  

Iconic Auckland Eats unveiled

The people have spoken and the official list of 100 Iconic Auckland Eats is now live.


Hospitality group goes into voluntary administration
25 Nov 2022  

Hospitality group goes into voluntary administration

Go To Collection hospitality group has been put into voluntary administration and will be restructured to ensure the most successful parts of the business can continue.


Hospitality NZ welcomes changes to pokie machines
21 Nov 2022   /

Hospitality NZ welcomes changes to pokie machines

Hospitality New Zealand has given the government’s pokie venue regulation changes the thumbs up if they help reduce harm.


Fair pay agreements “scarily complex” – Hospitality NZ
17 Nov 2022  

Fair pay agreements “scarily complex” – Hospitality NZ

The agreement is “scarily complex” due to the number of jobs and businesses it must cover, says White.


ComCom hits luggage retailer Strandbags with $780k fine
14 Nov 2022  

ComCom hits luggage retailer Strandbags with $780k fine

Strandbags has been ordered to pay a $780,000 fine after it was found to be misleading consumers with discounting and sales practices.


Staff sought for Northland attractions, hospo
3 Nov 2022   /

Staff sought for Northland attractions, hospo

Heritage New Zealand Pouhere Taonga is seeking permanent, fixed term and casual staff at some of Northland’s premium heritage places over summer.


Hospo job ads grow as demand for workers remains
26 Oct 2022   /

Hospo job ads grow as demand for workers remains

Online job advertisements for hospitality roles are growing faster than any other sector as demand for labour remains high.


Kiwis’ travel spend intentions stable but pulling back from hospo – survey
13 Oct 2022  

Kiwis’ travel spend intentions stable but pulling back from hospo – survey

Plans by Kiwis to spend on both domestic and international travel remain firm but hospitality is suffering.


Hospo, hotels welcome immigration changes for chefs
10 Oct 2022   /

Hospo, hotels welcome immigration changes for chefs

Hospitality New Zealand and Hotel Council Aotearoa have welcomed changes to immigration settings that will enable unqualified chefs to work in New Zealand.


Immigration changes coming for skilled chefs – Hospitality NZ
7 Oct 2022   /

Immigration changes coming for skilled chefs – Hospitality NZ

Hospitality New Zealand is anticipating a move to relax immigration requirements for skilled chefs wanting to come and work in the country.


Iconic Auckland Eats nominations close soon
30 Sep 2022   /

Iconic Auckland Eats nominations close soon

There are just two days left until nominations close for the annual Iconic Auckland Eats programme.


Law change will boost wine tourism – NZ Winegrowers
23 Sep 2022  

Law change will boost wine tourism – NZ Winegrowers

Proposed legislation to allow cellar doors to charge for samples will help boost New Zealand’s wine tourism, say its advocates.


Howlett moves into CEO role at STAAH
20 Sep 2022   /

Howlett moves into CEO role at STAAH

Tony Howlett has been promoted to chief executive at hospitality software provider STAAH.


Nominations open for Iconic Auckland Eats
14 Sep 2022   /

Nominations open for Iconic Auckland Eats

Nominations are open for the best food experiences in Tāmaki Makaurau Auckland, from restaurants and cafés to markets, takeaways and food trucks.


“Momentous day” for tourism as Covid rules finally fall
13 Sep 2022   /

“Momentous day” for tourism as Covid rules finally fall

Operators can now make their own health and safety decisions for staff and customers.


Hospo welcomes public holiday for Queen despite cost to business
13 Sep 2022   /

Hospo welcomes public holiday for Queen despite cost to business

A one-off public holiday to mark the passing of Queen Elizabeth II has been welcomed by Hospitality New Zealand, even though it may come with a cost for operators.


August hospo spend jumps 78% due to 2021 Delta lockdown
12 Sep 2022   /

August hospo spend jumps 78% due to 2021 Delta lockdown

Actual spending in the hospitality industry reached $1.15bn in August 2022, up 78.2% from $646m the same month last year, according to Stats NZ.


Tourism ITP a ‘duplication’ of work already done – Restaurant Association
5 Sep 2022   /

Tourism ITP a ‘duplication’ of work already done – Restaurant Association

The Restaurant Association is calling the Ministry of Business, Innovation and Employment’s Better Work Action Plan a ‘duplication’ of work it completed in its own roadmap more than a year ago.


Accom, hospo sales up more than $70m each – Stats NZ
29 Aug 2022   /

Accom, hospo sales up more than $70m each – Stats NZ

The easing of border restrictions have accounted for more than $77.3m in the food and beverages sector and almost $71.3m in accommodation.


Battle for labour heats up as Aus targets NZ tourism workers
24 Aug 2022   /

Battle for labour heats up as Aus targets NZ tourism workers

Kiwi tourists are not the only ones being lured across the ditch, with tourism and hospo staff sought to plug Australian labour gaps.


July hospo spend jumps to $1.9bn – Stats NZ
10 Aug 2022   /

July hospo spend jumps to $1.9bn – Stats NZ

Electronic card spending in the hospitality industry reached $1.9bn during July, up from almost $1.1bn the previous month.


Hospo stalwart Norrie reflects on Hall of Fame induction
4 Aug 2022   /

Hospo stalwart Norrie reflects on Hall of Fame induction

Wellington’s Peter Norrie has welcomed his induction into the Hospitality New Zealand Hall of Fame by reflecting on the opportunities in the industry over more than 40 years.


Hospo business sale prices increase 40% to $284k
2 Aug 2022   /

Hospo business sale prices increase 40% to $284k

The average sale price for hospitality businesses has increased 40% to 284,050 in the 12 months to June 2022.


QT Hotels celebrates hospo awards
29 Jul 2022  

QT Hotels celebrates hospo awards

QT Wellington won Best Luxury Accommodation, and its executive chef Jiwon Doo also won 2022 Chef of the Year.


And the Lion Hospitality Award goes to…
28 Jul 2022   /

And the Lion Hospitality Award goes to…

Fable Dunedin won the best hotel with lodges and holiday parks also among the winners.


Hospitality NZ launches future leaders initiative…
28 Jul 2022   /

Hospitality NZ launches future leaders initiative…

Hospitality New Zealand will launch a new programme to develop future leaders and provide access to career pathways within the industry.


…while Restaurant Association creates industry accreditation programme
28 Jul 2022   /

…while Restaurant Association creates industry accreditation programme

The accreditation is for businesses that seek to promote an efficient, productive and harmonious workplace culture.


…and names its $200m premium outlet centre
28 Jul 2022   /

…and names its $200m premium outlet centre

Mānawa Bay has been selected as the name of the $200m premium outlet shopping centre near Auckland Airport.


Hospitality NZ launches alcohol service responsibility course
27 Jul 2022  

Hospitality NZ launches alcohol service responsibility course

The online course aims to educate staff on how to minimise harm in environments where alcohol is served.


i-SITE network falls nearly a quarter but community-focused future beckons
26 Jul 2022   /

i-SITE network falls nearly a quarter but community-focused future beckons

The network drops to 59 locations, prompting Tourism NZ to take a closer look at how i-SITEs can evolve.


Industry converges on sold-out hospitality conference
26 Jul 2022   /

Industry converges on sold-out hospitality conference

After a two-year hiatus, the New Zealand Hospitality Conference is back taking place at the Grand Millennium in Auckland starting today.


Industry converges on Auckland for major hospo, accom conferences
25 Jul 2022   /

Industry converges on Auckland for major hospo, accom conferences

Hundreds of accommodation and hospitality professionals are expected in Auckland tomorrow for the start of the Maximum Occupancy and Hospitality New Zealand conferences.


Wellington hospo gets rates extension, shares occupation fund
19 Jul 2022  

Wellington hospo gets rates extension, shares occupation fund

Hospitality and retail businesses in the Wellington central business district have received an extension on their rates payments under the $2.3m pandemic response package released by Wellington City Council.


Kathmandu brand CEO resigns
19 Jul 2022   /

Kathmandu brand CEO resigns

KMD Brands Group’s chief executive of its Kathmandu brand, Reuben Casey, has resigned after 12 years with the outdoor retailer.


KMD Brands expects FY22 sales of up to $965m
14 Jul 2022  

KMD Brands expects FY22 sales of up to $965m

KMD Brands says its total sales are expected to be in the range of $955m – $965m for the year ending 31 July 2022.


Hospo spend falls in Q2 – Stats NZ
12 Jul 2022   /

Hospo spend falls in Q2 – Stats NZ

Electronic card spending in the hospitality industry fell $6.0m between June 2021 and June 2022, a 0.6% decrease, according to data from Statistics New Zealand.


Feedback sought on redesign of Wellington’s Golden Mile
12 Jul 2022   /

Feedback sought on redesign of Wellington’s Golden Mile

Let’s Get Wellington Moving is asking Wellingtonians to provide their feedback on a redesign of the Golden Mile.


Matariki brings regional boost for hospo
6 Jul 2022   /

Matariki brings regional boost for hospo

The first Matariki long weekend provided a welcome lift for the hospitality sector, according to Worldline data.


Industry to Wood: Workforce shortage a ‘shared problem’
5 Jul 2022   /

Industry to Wood: Workforce shortage a ‘shared problem’

Around three quarters of tourism operators are trying to recruit and the immigration minister’s latest comments are not helpful.