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An Operator’s View

Your search for "An Operator’s View" found 50 results


An Operator’s View: Ezi Car Rentals’ Ross Morley
21 Feb 2020  

An Operator’s View: Ezi Car Rentals’ Ross Morley

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An Operator’s View: Celestielle’s John Ziegler
17 Feb 2020  

An Operator’s View: Celestielle’s John Ziegler

John Ziegler, co-founder and managing partner of Los Angeles-based luxury travel company Celestielle, on bringing a global business to New Zealand, using YouTube as a primary sales tool, and the growing trend towards experiential and multi-generational travel within the premium market.


An Operator’s View: Yello!’s Ramash Swamy
10 Feb 2020  

An Operator’s View: Yello!’s Ramash Swamy

The co-owner of Yello! on growth, coping with extreme visitor peaks and troughs, and preparing for a quieter 2020.


An Operator’s View: ANZ Nature Tours’ Frank Hildebrandt
3 Feb 2020  

An Operator’s View: ANZ Nature Tours’ Frank Hildebrandt

ANZ Nature Tours’ founder on 25 years in the industry, the sale of the business to Haka Tourism Group, the need to develop tour guides for the future, and finding a way to stop offshore operators running tours without visas or concessions.


An Operator’s View: Scenic’s  Alexander Tschampel
24 Jan 2020   /

An Operator’s View: Scenic’s Alexander Tschampel

Scenic Hotel Franz Josef Glacier’s GM on dealing with extreme weather, building infrastructure, and solving skilled staff shortages.


An Operator’s View: Alpine Luxury Tours’ Lee Saunders
17 Jan 2020  

An Operator’s View: Alpine Luxury Tours’ Lee Saunders

The operator on the rapid growth of premium, how that market wants something different, and the value of sustainable growth.  


An Operator’s View: Punakaiki Beach Camp’s Jed Findlay
13 Jan 2020  

An Operator’s View: Punakaiki Beach Camp’s Jed Findlay

The tourism manager on how the opening of NZ’s latest Great Walk is transforming his West Coast business.


An Operator’s View: Kohutapu Lodge and Tribal Tours’ Nadine Toe Toe
19 Dec 2019  

An Operator’s View: Kohutapu Lodge and Tribal Tours’ Nadine Toe Toe

Nadine ToeToe, director at the Bay of Plenty’s Kohutapu Lodge and Tribal Tours – which won the 2019 NZ Tourism Industry Awards’ community engagement category – on fulfilling the demand for authentic cultural experiences, creating opportunities for young people, and the National Geographic Photo Camp that changed lives at the Murupara community.


An Operator’s View: GO Rentals’ James Dalglish
13 Dec 2019  

An Operator’s View: GO Rentals’ James Dalglish

James Dalglish, managing director of GO Rentals, on celebrating the company’s 20th year, a new digital strategy, and using new technology to simplify and automate the customer experience. 


An Operator’s View: Skydive Tauranga’s Tristan Webb
28 Nov 2019  

An Operator’s View: Skydive Tauranga’s Tristan Webb

The co-owner on creating a business that encourages customer contribution towards local environmental projects.


An Operator’s View: Scenic Hotel Group’s Brendan Taylor
21 Nov 2019  

An Operator’s View: Scenic Hotel Group’s Brendan Taylor

The MD on Scenic’s latest $23m investment and the problem with targetting hotels to pay for infrastructure.


An Operator’s View: Velocity Valley’s Simon Short
15 Nov 2019  

An Operator’s View: Velocity Valley’s Simon Short

The MD on 21 years of pioneering rides, the need for more local tourism investment, and the lack of support for the backpacker and youth sector.


An Operator’s View: Greg Hunt on Gibbston Valley’s $20m luxury expansion
8 Nov 2019  

An Operator’s View: Greg Hunt on Gibbston Valley’s $20m luxury expansion

The CEO on a $20m expansion into luxury and the challenges that presented for the Queenstown winery.


An Operator’s View: RAL’s new CEO, Jono Dean
24 Oct 2019  

An Operator’s View: RAL’s new CEO, Jono Dean

Jono Dean, on the business expansion to incorporate year round operations, the challenges presented by changing climate and the associated investment in snowmaking, and the skill shortages making it difficult to hire locally. 


An Operator’s View: Rafting NZ’s Pianika Boddington
17 Oct 2019  

An Operator’s View: Rafting NZ’s Pianika Boddington

The adventure operator on a new venture with iwi, securing $500k from the PGF, and the challenge of climate change.


An Operator’s View: Middle Hill’s Genevieve King
11 Oct 2019  

An Operator’s View: Middle Hill’s Genevieve King

The new operator on how Kaikoura’s earthquake helped build the region’s newest attraction.


An Operator’s View: Look After Me’s Julia Anne
13 Sep 2019  

An Operator’s View: Look After Me’s Julia Anne

Look After Me founder Julia Anne on expanding her homestay business into tours and events, navigating the challenges of NZ’s shared access economy, and being one of the few female tech entrepreneurs in the tourism industry.


An Operator’s View: Red Barn’s Bridgette O’Sullivan
6 Sep 2019  

An Operator’s View: Red Barn’s Bridgette O’Sullivan

The Waikato operator on diversification, expansion, launching into tourism and catering for the luxury market. 


An Operator’s View: ZEALANDIA’s Chris Fitzgerald
29 Aug 2019  

An Operator’s View: ZEALANDIA’s Chris Fitzgerald

The commercial development manager on conservation awareness, managing growth, and climate change.


An Operator’s View: Touch of Spice’s Jacqui Spice
23 Aug 2019  

An Operator’s View: Touch of Spice’s Jacqui Spice

Touch of Spice’s founder and MD on the growth of luxury, how the market is holding up, and the need for better recognition of tourism’s value.


Adventure South NZ’s Philip Wyndham
16 Aug 2019  

Adventure South NZ’s Philip Wyndham

The tour operator GM on diversification, dealing with the slowdown and the growing threat of flight-shaming.


An Operator’s View: The Rees Hotel’s Roman Lee-Lo
8 Aug 2019  

An Operator’s View: The Rees Hotel’s Roman Lee-Lo

The director of operations on expansion plans, supporting Winter Pride, and the staffing challenges faced by hoteliers.


Mangawhai Heads Holiday Park’s Richard Gunson
1 Aug 2019  

Mangawhai Heads Holiday Park’s Richard Gunson

The owner on the sector’s growth, battling the bed tax, and dealing with government ignorance.


Waimangu Volcanic Valley’s David Blackmore
26 Jul 2019  

Waimangu Volcanic Valley’s David Blackmore

The GM on a submarine exploration and the challenges of maintaining a unique geothermal environment.


An Operator’s View: EcoZip Adventures’ Gavin Oliver
19 Jul 2019  

An Operator’s View: EcoZip Adventures’ Gavin Oliver

The managing director on building a sustainable tourism business with conservation at its heart.


An Operator’s View: OneNineFive’s Greg Norris
12 Jul 2019  

An Operator’s View: OneNineFive’s Greg Norris

The premium experience tour operator on building a new brand and running NZ’s first Pure Pursuits event.


An Operator’s View: Eichardt’s James Cavanagh
5 Jul 2019  

An Operator’s View: Eichardt’s James Cavanagh

The hotel GM on Queenstown’s evolving luxury market and the resort’s infrastructure and labour challenges.   


Dive! Tutukaka’s Jeroen Jongejans
28 Jun 2019  

Dive! Tutukaka’s Jeroen Jongejans

The operator on 27 years in the business, environmental challenges, and the importance of destination development.


Manaaki Adventures’ Dan Meade
7 Jun 2019  

Manaaki Adventures’ Dan Meade

Manaaki Adventures and Manaaki Rugby Tours’ cofounder Dan Meade talks about developing his tours and a new, unique product created in partnership with the Crusaders.


An Operator’s View: Nomad Safaris’ David Gatward-Ferguson
11 Apr 2019  

An Operator’s View: Nomad Safaris’ David Gatward-Ferguson

The operator on 25 years in the business, cost and pricing conundrums and launching what is believed to be the first carbon free off-road touring product in New Zealand. 


An Operator’s View: Himatangi Beach’s Reuben Ebrey
27 Jul 2018   /

An Operator’s View: Himatangi Beach’s Reuben Ebrey

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Queenstown Holiday Park & Motels Creeksyde’s Erna Spijkerbosch
22 Jun 2018  

Queenstown Holiday Park & Motels Creeksyde’s Erna Spijkerbosch

Queenstown Holiday Park & Motels Creeksyde’s director and owner Erna Spijkerbosch on the evolution of the 30-year old park, becoming an Earthcheck Master and the importance of preserving camping facilities close to town.


An Operator’s View: GO Rentals’ James Dalglish
15 Jun 2018  

An Operator’s View: GO Rentals’ James Dalglish

GO Rentals managing director James Dalglish on the operator’s recent expansion, its new technology service, and working to ensure the industry is not “Ubered” in the future. 


An Operator’s View: Off Road NZ’s Ian Tew
6 Apr 2018  

An Operator’s View: Off Road NZ’s Ian Tew

Rotorua-based Off Road NZ boss, Ian Tew, on developing adventure activity products for the C&I market, how Rotorua is competing for the luxury market and the need for more air connectivity to the North Island tourism hotspot.


An Operator’s View: Tekapo Star Gazing’s Anton Wilke
23 Mar 2018  

An Operator’s View: Tekapo Star Gazing’s Anton Wilke

After celebrating its first year, Tekapo Star Gazing’s general manager Anton Wilke tells us about the opportunities to grow the guided hot pools and star gazing experience despite the challenges of operating in a small town.


An Operator’s View: WRAL’s Mark Morgan
9 Feb 2018  

An Operator’s View: WRAL’s Mark Morgan

Waikato Regional Airport chief executive Mark Morgan tells the Ticker why the group has decided to enter the hotel market with a $3m acquisition and the plans underway to boost the CCO’s non-aeronautical income.


An Operator’s View: Glenstrae Farm’s Alastair Trewin
17 Nov 2017  

An Operator’s View: Glenstrae Farm’s Alastair Trewin

Land-based tourism operators in the Kaikoura region are struggling to get back on their feet but Glenstrae Farm 4 Wheel Adventures’ Alastair Trewin is trying to turn the disaster to his advantage with a new earthquake tour.


An Operator’s View: Chris Jolly Outdoors’ Simon Jolly
13 Oct 2017  

An Operator’s View: Chris Jolly Outdoors’ Simon Jolly

Following the retirement of founders Chris and Sue Jolly, son Simon and his wife Katie are buying Taupo’s Chris Jolly Outdoors. Simon Jolly tells the Ticker of his plans, the launch of the operator’s cultural tours, and why the Taupo region has so much more to offer than just its beautiful lake.


An Operator’s View: Dig This’ Ed Mumm
6 Oct 2017  

An Operator’s View: Dig This’ Ed Mumm

Founder Ed Mumm on founding the business in the US and how this week’s shootings in Las Vegas is something he has always worried about in America.


An Operator’s View: Heletranz’s Sofia Ambler
29 Sep 2017  

An Operator’s View: Heletranz’s Sofia Ambler

Heletranz’s co-owner Sofia Ambler tells the Ticker how she went from trading stocks to selling dreams, her company’s recent expansion, and how its new Instrument Flight Rules service is helping inbound tour operators.


An Operator’s View: Kapiti Island’s John Barrett
15 Sep 2017  

An Operator’s View: Kapiti Island’s John Barrett

Kapiti Island Nature Tours founder John Barrett on the value of culture to its eco-tourism business, overcoming significant opposition to its launch, and expanding beyond the island.


An Operator’s View: Rotorua Canopy Tours’ James Fitzgerald
8 Sep 2017  

An Operator’s View: Rotorua Canopy Tours’ James Fitzgerald

Rotorua Canopy Tours’ co-founder and GM, James Fitzgerald, on how winning last year’s Supreme Award had an immediate impact on his business.


An Operator’s View: Black Water Rafting’s Angus Stubbs
1 Sep 2017  

An Operator’s View: Black Water Rafting’s Angus Stubbs

As Black Water Rafting celebrates 30 years this month, operations manager Angus Stubbs tells us how the business has evolved since it launched off the back of a ute, coping with growth that has seen 200 customers a summer become 200 a day, and how caving was a family affair for the Waitomo local. 


An Operator’s View: Fullers Group’s Mike Horne
25 Aug 2017  

An Operator’s View: Fullers Group’s Mike Horne

New Fullers Group chief executive Mike Horne tells the Ticker about the company’s new strategy, the internal changes at the business, coping with Waiheke Island community concerns, and the opportunities ahead for the ferry, cruise and coach operator.


An Operator’s View: Pukaha’s Helen Tickner
18 Aug 2017  

An Operator’s View: Pukaha’s Helen Tickner

After four years leading the team at Pukaha Mount Bruce, GM Helen Tickner moves on at the end of the month. She tells the Ticker about the challenges she’s faced, the never-ending struggle to fund conservation, but why the future’s still bright at the Wairarapa attraction.


An Operator’s View: Hassle-free Tours’ Mark Gilbert
11 Aug 2017  

An Operator’s View: Hassle-free Tours’ Mark Gilbert

Hassle-free Tours owner Mark Gilbert on how he and his wife Nikki began their business, recovering from the Christchurch earthquakes, and the company’s $2m expansion plans to launch in Queenstown and Auckland.


An Operator’s View: The Rees’ Mark Rose
4 Aug 2017  

An Operator’s View: The Rees’ Mark Rose

Mark Rose, general manager of The Rees Hotel and Luxury Apartments, calls for better staff pay for industry workers, why more effort should be made to promote our ‘New Zealandness’, and why he’s pushing the expansion of the hotel out if its Queenstown base.


An Operator’s View: Rotorua’s Jasmine Adams
28 Jul 2017  

An Operator’s View: Rotorua’s Jasmine Adams

Following her inaugural Holiday Parks’ Emerging Star Award, Rotorua TOP 10 operator Jasmine Adams tells the Ticker about her work outside of the business, drawing inspiration from others in the industry, and being nominated this week for a NZ Tourism Award.


An Operator’s View: Whispering Trails’ Maria Kire
21 Jul 2017  

An Operator’s View: Whispering Trails’ Maria Kire

Maria Kire from Hokianga’s Whispering Trails tells us about turning a lifestyle into a business, combining cultural and eco-tourism, and how the young business recently won a $30,000 development grant.


An Operator’s View: Coronet Peak’s Nigel Kerr
14 Jul 2017  

An Operator’s View: Coronet Peak’s Nigel Kerr

Coronet Peak’s ski area manager, Nigel Kerr, on what’s changed in the snow industry, what hasn’t, and what’s happening at one of the country’s most popular ski fields.