29th April 2024 AOV / Te Aka TreehouseThe industry entrant on aiming for an intergenerational business, working with ITOs and RTOs, and the challenges of building in a native forest.
22nd April 2024 AOV / Deaf AdventuresThe Auckland-based operator on running NZ’s only tour company for Deaf and hard-of-hearing adventurers.
15th April 2024 AOV / EcoZipThe operator’s new Kaikōura experience is going from strength to strength, but there is still work to be done rebuilding markets to pre-Covid levels, says owner Gavin Oliver.
8th April 2024 AOV / Pure CruiseWith a new cruise experience like no other, the owner operator tells the Ticker how innovation has helped boost his Rotorua business.
25th March 2024 AOV / Kapiti Island Nature ToursThe operator’s cofounder on product changes, low-impact tourism, and new investment.
18th March 2024 AOV / U Hotel GroupThe hotel group’s owner talks growth, investment plans, and why being pet-friendly is an opportunity for the operator.
11th March 2024 AOV / Horizon ToursThe operator says more can be done to address the southern city’s seasonality.
4th March 2024 AOV / InfliteInflite’s boss on the return of the operator’s West Coast glacier heli-tours, coping with increasing costs, and the state of the company’s luxury market.
25th September 2023 AOV / The LandingA sustained focus on building value, conservation and sustainability are top of the agenda for the owner of The Landing and Hotel Britomart.
4th September 2023 AOV / Foris Eco-toursThe operator on the state of the luxury market, taking the long view, and its new conservation credit programme.
28th August 2023 AOV / Auckland Sea KayaksThe marine operator on his best year yet, controlling costs and pricing, the challenge of finding female guides, and the impact of the World Cup.
21st August 2023 AOV / Taupō Sailing AdventuresCo-owner and skipper Dave Nesbitt on the operator’s recovery from the pandemic and how the addition of a significant new asset will help.
24th July 2023 Akaroa Dolphins / AOVThe nature cruise operator on its “fantastic” post-Covid recovery despite staffing and promotional challenges at the small town.
8th June 2023 AOV / Omana Luxury VillaThe Waiheke Island operator on recovering from the pandemic, the state of luxury, and the opportunities ahead.
13th March 2020 AOVHanmer Springs Thermal Pool and Spa’s general manager, Graeme Abbot, on the growth achieved since launching New Zealand’s biggest water slide and five new thermal pools, the boost this has created for local businesses and the impact visa processing has on the business.
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17th February 2020 AOVJohn Ziegler, co-founder and managing partner of Los Angeles-based luxury travel company Celestielle, on bringing a global business to New Zealand, using YouTube as a primary sales tool, and the growing trend towards experiential and multi-generational travel within the premium market.
10th February 2020 AOVThe co-owner of Yello! on growth, coping with extreme visitor peaks and troughs, and preparing for a quieter 2020.
3rd February 2020 AOVANZ Nature Tours’ founder on 25 years in the industry, the sale of the business to Haka Tourism Group, the need to develop tour guides for the future, and finding a way to stop offshore operators running tours without visas or concessions.
24th January 2020 AOV / HotelsScenic Hotel Franz Josef Glacier’s GM on dealing with extreme weather, building infrastructure, and solving skilled staff shortages.
17th January 2020 AOVThe operator on the rapid growth of premium, how that market wants something different, and the value of sustainable growth.
13th January 2020 AOVThe tourism manager on how the opening of NZ’s latest Great Walk is transforming his West Coast business.
19th December 2019 AOVNadine ToeToe, director at the Bay of Plenty’s Kohutapu Lodge and Tribal Tours – which won the 2019 NZ Tourism Industry Awards’ community engagement category – on fulfilling the demand for authentic cultural experiences, creating opportunities for young people, and the National Geographic Photo Camp that changed lives at the Murupara community.
13th December 2019 AOVJames Dalglish, managing director of GO Rentals, on celebrating the company’s 20th year, a new digital strategy, and using new technology to simplify and automate the customer experience.
28th November 2019 AOVThe co-owner on creating a business that encourages customer contribution towards local environmental projects.
21st November 2019 AOVThe MD on Scenic’s latest $23m investment and the problem with targetting hotels to pay for infrastructure.
15th November 2019 AOVThe MD on 21 years of pioneering rides, the need for more local tourism investment, and the lack of support for the backpacker and youth sector.
8th November 2019 AOVThe CEO on a $20m expansion into luxury and the challenges that presented for the Queenstown winery.
24th October 2019 AOVJono Dean, on the business expansion to incorporate year round operations, the challenges presented by changing climate and the associated investment in snowmaking, and the skill shortages making it difficult to hire locally.
17th October 2019 AOVThe adventure operator on a new venture with iwi, securing $500k from the PGF, and the challenge of climate change.
11th October 2019 AOVThe new operator on how Kaikoura’s earthquake helped build the region’s newest attraction.
13th September 2019 AOVLook After Me founder Julia Anne on expanding her homestay business into tours and events, navigating the challenges of NZ’s shared access economy, and being one of the few female tech entrepreneurs in the tourism industry.
6th September 2019 AOVThe Waikato operator on diversification, expansion, launching into tourism and catering for the luxury market.
29th August 2019 AOVThe commercial development manager on conservation awareness, managing growth, and climate change.
23rd August 2019 AOVTouch of Spice’s founder and MD on the growth of luxury, how the market is holding up, and the need for better recognition of tourism’s value.
16th August 2019 AOVThe tour operator GM on diversification, dealing with the slowdown and the growing threat of flight-shaming.
8th August 2019 AOVThe director of operations on expansion plans, supporting Winter Pride, and the staffing challenges faced by hoteliers.
1st August 2019 AOVThe owner on the sector’s growth, battling the bed tax, and dealing with government ignorance.
26th July 2019 AOVThe GM on a submarine exploration and the challenges of maintaining a unique geothermal environment.
19th July 2019 AOVThe managing director on building a sustainable tourism business with conservation at its heart.
12th July 2019 AOVThe premium experience tour operator on building a new brand and running NZ’s first Pure Pursuits event.
5th July 2019 AOVThe hotel GM on Queenstown’s evolving luxury market and the resort’s infrastructure and labour challenges.
28th June 2019 AOVThe operator on 27 years in the business, environmental challenges, and the importance of destination development.
7th June 2019 AOVManaaki Adventures and Manaaki Rugby Tours’ cofounder Dan Meade talks about developing his tours and a new, unique product created in partnership with the Crusaders.
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22nd June 2018 AOVQueenstown Holiday Park & Motels Creeksyde’s director and owner Erna Spijkerbosch on the evolution of the 30-year old park, becoming an Earthcheck Master and the importance of preserving camping facilities close to town.
15th June 2018 AOVGO Rentals managing director James Dalglish on the operator’s recent expansion, its new technology service, and working to ensure the industry is not “Ubered” in the future.
6th April 2018 AOVRotorua-based Off Road NZ boss, Ian Tew, on developing adventure activity products for the C&I market, how Rotorua is competing for the luxury market and the need for more air connectivity to the North Island tourism hotspot.
23rd March 2018 AOVAfter celebrating its first year, Tekapo Star Gazing’s general manager Anton Wilke tells us about the opportunities to grow the guided hot pools and star gazing experience despite the challenges of operating in a small town.
9th February 2018 AOVWaikato Regional Airport chief executive Mark Morgan tells the Ticker why the group has decided to enter the hotel market with a $3m acquisition and the plans underway to boost the CCO’s non-aeronautical income.
