The industry entrant on aiming for an intergenerational business, working with ITOs and RTOs, and the challenges of building in a native forest.
The Auckland-based operator on running NZ’s only tour company for Deaf and hard-of-hearing adventurers.
The operator’s new Kaikōura experience is going from strength to strength, but there is still work to be done rebuilding markets to pre-Covid levels, says owner Gavin Oliver.
With a new cruise experience like no other, the owner operator tells the Ticker how innovation has helped boost his Rotorua business.
The operator’s cofounder on product changes, low-impact tourism, and new investment.
The hotel group’s owner talks growth, investment plans, and why being pet-friendly is an opportunity for the operator.
The operator says more can be done to address the southern city’s seasonality.
Inflite’s boss on the return of the operator’s West Coast glacier heli-tours, coping with increasing costs, and the state of the company’s luxury market.
The holiday park operator’s NZ boss on summer demand, workforce challenges, and why the govt must listen to industry.
The experience’s owner on the economy’s “perfect storm”, becoming trade-friendly, and why staff investment is a top priority.
After a difficult last summer, one of Hawke’s Bays most popular attractions is back in business.
The hostel group’s co-owner says occupancy has bounced back to pre-Covid levels but increasing expenses and the cost of capital is constraining ambitions.
Owner Neil Harrap on launching a unique experience, the global attention it has attracted, and why he has decided to sell.
The MD tells the Ticker about the luxury operator’s latest experience, regional challenges, investing in staff, and one benefit from the pandemic.
Cycle Journeys owner and director Geoff Gabites tells the Ticker how cycling tours found their footing during Covid, Pacific expansion, and the value of New Zealand’s Great Rides.
With forward bookings “incredibly strong”, the Northland operator is hoping for better than last summer’s storms.
The pandemic accelerated the company’s push into tourism, resulting in performance now far outstripping pre-Covid.
The Rotorua attraction invests $750k in a new experience, helping to drive a spike in interest for the summer ahead.
The co-founder on the attraction’s new features, where he’s investing, and holding prices as margins compress.
The owners on cost of living impacts, its latest awards, and seeking an exit after 23 years.
The MD on an app-based approach to promoting NZ and a capital raise for a big push into Australia.
A new concept fusing conservation, accommodation and tours is on offer from The Catlins operator.
A sustained focus on building value, conservation and sustainability are top of the agenda for the owner of The Landing and Hotel Britomart.
Events have made a strong recovery but it’s been a battle for the business, which saw off Covid and then fought in court to save an Auckland icon.
The MD on what owner Brook Serene is investing in and its priorities in the recovery.
The operator on the state of the luxury market, taking the long view, and its new conservation credit programme.
The marine operator on his best year yet, controlling costs and pricing, the challenge of finding female guides, and the impact of the World Cup.
Co-owner and skipper Dave Nesbitt on the operator’s recovery from the pandemic and how the addition of a significant new asset will help.
The NZ and US operator’s CEO on recovery, business priorities, M&A and the Queenstown-based company’s global opportunity.
The CEO on the company’s biggest season ever, expansion, Covid’s lingering impact and agritourism opportunities.
The attraction’s MD on the neverending work at the “big maintenance project”, new product, and frustration over DMPs and governance.
The nature cruise operator on its “fantastic” post-Covid recovery despite staffing and promotional challenges at the small town.
The GM on the operator’s best year ever for revenue, managing pricing and costs, and what he wants to get off his chest.
The summer’s wild weather proved challenging for travel, supply lines – and the supply of eggs! – for the two hotels.
The Waiheke Island operator on recovering from the pandemic, the state of luxury, and the opportunities ahead.
Hanmer Springs Thermal Pool and Spa’s general manager, Graeme Abbot, on the growth achieved since launching New Zealand’s biggest water slide and five new thermal pools, the boost this has created for local businesses and the impact visa processing has on the business.
Sorry, you do not have authorisation to view this page! If you would like to view the content on this page you will need to be a Tourism Ticker member. MORE »
John Ziegler, co-founder and managing partner of Los Angeles-based luxury travel company Celestielle, on bringing a global business to New Zealand, using YouTube as a primary sales tool, and the growing trend towards experiential and multi-generational travel within the premium market.
The co-owner of Yello! on growth, coping with extreme visitor peaks and troughs, and preparing for a quieter 2020.
ANZ Nature Tours’ founder on 25 years in the industry, the sale of the business to Haka Tourism Group, the need to develop tour guides for the future, and finding a way to stop offshore operators running tours without visas or concessions.
Scenic Hotel Franz Josef Glacier’s GM on dealing with extreme weather, building infrastructure, and solving skilled staff shortages.
The operator on the rapid growth of premium, how that market wants something different, and the value of sustainable growth.
The tourism manager on how the opening of NZ’s latest Great Walk is transforming his West Coast business.
Nadine ToeToe, director at the Bay of Plenty’s Kohutapu Lodge and Tribal Tours – which won the 2019 NZ Tourism Industry Awards’ community engagement category – on fulfilling the demand for authentic cultural experiences, creating opportunities for young people, and the National Geographic Photo Camp that changed lives at the Murupara community.
James Dalglish, managing director of GO Rentals, on celebrating the company’s 20th year, a new digital strategy, and using new technology to simplify and automate the customer experience.
The co-owner on creating a business that encourages customer contribution towards local environmental projects.
The MD on Scenic’s latest $23m investment and the problem with targetting hotels to pay for infrastructure.
The MD on 21 years of pioneering rides, the need for more local tourism investment, and the lack of support for the backpacker and youth sector.
The CEO on a $20m expansion into luxury and the challenges that presented for the Queenstown winery.
Jono Dean, on the business expansion to incorporate year round operations, the challenges presented by changing climate and the associated investment in snowmaking, and the skill shortages making it difficult to hire locally.
